T&T FSC Cash Application Analyst (Cantonese / Mandarin) - PH / MY

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We believe we have a responsibility to be a force for good, and  WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are looking for a highly accurate and detail-oriented Cash Application Analyst. This role is critical to our accounts receivable function, focusing on the timely and precise application of customer payments. The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email.

Key Responsibilities include:

• Payment Application: Accurately apply all incoming customer payments, including ACH, wire transfers, checks, and credit card transactions, to the correct invoices and customer accounts in the ERP system.
• Exception Handling: Investigate and resolve unapplied cash, short payments, overpayments, and other payment discrepancies in a timely manner.
• Remittance Management: Retrieve, interpret, and manage remittance information from various sources, including bank statements, customer portals, and email correspondence.
• Customer Communication: Communicate professionally and effectively with customers, voice & email, to request remittance details and resolve payment-related inquiries.
• Reconciliation: Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process.
• Internal Collaboration: Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a seamless order-to-cash cycle.
• Process Improvement: Identify and recommend opportunities to improve the efficiency and accuracy of the cash application process.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Language Skills: Proficiency in Cantonese and or Mandarin is desirable to support our global customer bases.
• Experience: Fresh to 2 years of experience in cash application, accounts receivable, or a related accounting role is required.
• AR Knowledge: Solid understanding of the order-to-cash cycle, with specific expertise in cash application principles and procedures.
• Technical Proficiency: Hands-on experience with a major ERP system.. Proficiency in Microsoft Excel is also required.
• Attention to Detail: Exceptional accuracy and a strong commitment to getting it right the first time are paramount for this role.
• Analytical Skills: Proven ability to research, analyze, and resolve complex payment issues and account discrepancies.
• Communication & Influence: Advanced written and verbal communication skills to influence customers and internal stakeholders and drive timely issue resolution.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.