T&T FSC Cash Application Consultant (Bahasa Indonesia) - PH / MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and  WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are seeking a Cash Application Consultant to independently manage moderately complex cash application activities, serving as a subject matter expert (SME) for payment application processes, tools, and exception resolution. This role focuses on improving cash accuracy, reducing unapplied cash, and strengthening the integrity of the accounts receivable (AR) ledger through advanced analysis, root cause identification, and cross-functional partnership. The ideal candidate can mentor junior team members, handle escalations, and drive improvements that reduce rework and accelerate downstream collections.

Key Responsibilities include:

• Complex Payment Application Ownership: Independently apply and validate high-volume payments (ACH, wire, check, card) including more complex scenarios (e.g., multi-invoice remittances, deductions, split payments, lockbox nuances, currency/bank fee impacts where applicable).
• Advanced Exception Handling: Resolve moderately complex unapplied cash, short/overpayments, misapplied payments, duplicate postings, and customer account discrepancies; determine appropriate resolution path (re-application, customer outreach, internal correction).
• Remittance Retrieval & Interpretation: Lead remittance management across bank data, lockbox files, customer portals, and email; standardize remittance capture and improve hit rates for touchless posting.
• Escalation Management: Serve as an escalation point for analysts; manage time-sensitive and high-impact exceptions and ensure timely closure with clear documentation and approvals.
• Cross-Functional Collaboration: Partner with Collections, Billing, and Disputes to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions.
• Reconciliations & Close Support: Perform/oversee daily and month-end cash reconciliations, support aging/unapplied reporting, and ensure accurate cash/AR reporting inputs for close.
• Trend Analysis & Reporting: Monitor KPIs (unapplied cash aging, application timeliness, accuracy, write-off/refund drivers, rework rates) and communicate insights and risks to leadership.
• Process Improvement & Controls: Identify control gaps and improvement opportunities (e.g., standard work, reason codes, approval flows, automation/lockbox rules) to reduce exceptions and strengthen compliance.
• Mentorship: Coach analysts on payment research techniques, documentation standards, customer communications, and prioritization.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Language Skills: Proficiency in Bahasa Indonesia is desirable to support our global customer bases.

• Experience: 2-4 years in cash application, accounts receivable, or related finance operations.
• Finance Process & Financial Statement Acumen: In-depth understanding of cash application’s impact on AR sub-ledger integrity, unapplied cash, customer aging, write-offs/refunds, and period-end close.
• Analytical & Root Cause Analysis: Advanced ability to investigate complex payment discrepancies and drive resolution to closure.
• Systems & Tools (SME): Strong proficiency with ERP/cash application tools and advanced Microsoft Excel.
• Independence & Judgment: Ability to work independently, manage escalations, and recommend actions consistent with policy and approvals.
• Communication & Influence: Advanced written and verbal communication skills to influence customers and internal stakeholders and drive timely issue resolution.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.