T&T FSC Collections Consultant - PH / MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and  WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are seeking a Collections Consultant to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. The ideal candidate can mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Key Responsibilities include:

• Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.
• Advanced Collections Strategy: Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behavior.
• Exception & Root Cause Resolution: Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment.
• Escalation Management: Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers.
• Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
• Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations.
• Reporting & Insights: Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership.
• Mentorship & Enablement: Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Language Skills: Proficiency in Tagalog is desirable to support our global customer bases.
• Experience: 2-4 years in collections, accounts receivable, or related order-to-cash roles.
• Finance Process & Financial Statement Acumen: In-depth understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close outcomes.
• Analytical & Root Cause Analysis: Advanced ability to analyze delinquency drivers, prioritize effectively, and resolve complex exceptions.
• Systems & Tools (SME): Strong proficiency with ERP/AR tools and Microsoft Excel.
• Independence & Judgment: Ability to work independently, manage escalations, and recommend actions consistent with policy and approvals.
• Communication & Influence: Advanced verbal and written skills to negotiate professionally and influence cross-functional partners.
• Working Arrangement: This is a day-shift role and requires working from the office.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address