T&T Manager - Customer Strategy & Design (FSI Project Management) - MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do

This role sits within the Customer Strategy & Design (CS&D) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we imagine, deliver, and run entirely new business futures through deep understanding of the customer and use of technology. We create innovative ventures, digital platforms, and more meaningful experiences. 

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Brand Experiences, Digital Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design. 

This role will prioritise candidates with past Financial Services, Banking and Capital Markets experience. 

The Project Manager will be responsible for planning, executing, and overseeing digital projects for our clients. You will work closely with clients, cross-functional teams, and stakeholders to ensure the successful delivery of projects that drive business growth and innovation.
You will:

• Lead end-to-end project management for digital transformation initiatives, including scope definition, project planning, resource allocation, and risk management.
• Collaborate with clients to understand their business objectives, business and technical requirements, and digital transformation agenda.
• Develop and maintain project plans, timelines, and budgets to ensure project success and client satisfaction.
• Lead and manage high-performing project teams, including business analysts, developers, designers, testers and other specialists.
• Monitor project progress, track key performance indicators (KPIs), and ensure project milestones are met.
• Identify and mitigate project risks, proactively addressing any issues that may impact project timelines or quality.
• Serve as the main point of contact for clients, providing regular updates, addressing concerns, and managing expectations.
• Foster strong client relationships and seek opportunities for upselling or expanding project scopes.
• Stay current with emerging digital technologies and industry trends, applying relevant insights to projects.
• Ensure project deliverables meet quality standards and are aligned with client expectations.
• Prepare and present project status reports and performance metrics to senior management.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements

• Bachelor's degree in business, technology, or a related field; PMP or other relevant certifications are a plus.
• Minimum 7-10 years’ experience as a Project Manager, with a track record of successfully managing digital transformation projects.
• Have experience creating, building and launching digital products for banks, financial institutions, and insurers.
• Hands-on experience with digital technologies, platforms, and tools. Able to comprehend both functional and technical requirements, provide high level solution approach and define technical architecture.
• Strong understanding of consulting/project management best practices and trends.
• Excellent communication, leadership, and interpersonal skills.
• Exceptional problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Proficiency in project management software and collaboration tools.
• Willingness to travel as needed to meet client requirements.
   

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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