T&T Senior Consultant - Operations, Industry & Domain Solutions (FSI Business Analyst) - MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Operating model transformation
• Digital enablement and platform implementation

You will support Deloitte and client’s business growth by support the delivery of lending projects by analyzing business processes, gathering requirements, and contributing to the design and implementation of loan origination and loan servicing systems. As a business analyst, you will work closely with project managers, technical leads, and client stakeholders to ensure solutions align with business needs and industry standards. This role requires strong analytical capabilities, attention to detail, and effective communication skills.

Key Responsibilities

• Gather and document business requirements for lending products, processes, and systems through interviews, workshops, and research.
• Analyze current lending processes, identify inefficiencies, and recommend improvements to optimize operations and mitigate risks.
• Support solution design by translating business requirements into functional specifications and process models.
  
• Assist in user acceptance testing (UAT) and validation to ensure solutions meet documented requirements.
  
• Prepare process documentation, user guides, and training materials to support system adoption.
  
• Collaborate with stakeholders, including loan officers, underwriters, risk managers, and IT teams, to ensure alignment and resolve issues.
  
• Contribute to project planning, progress tracking, and reporting using project management tools.
  
• Ensure compliance with relevant regulatory and industry standards throughout project activities.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities
• Collaborate effectively to build productive relationships and networks
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders
• Align your team to key objectives as well as set clear priorities and direction
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices

Requirements

If you are someone with:

• Tertiary qualification in a business, actuarial, finance or technology discipline
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution
• Minimum 6-8 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions
• Experience in business analysis on lending projects within banking or financial services.
• Proficiency in requirements gathering, process analysis, and documentation.
• Strong analytical and problem-solving skills, including data analysis and interpretation using tools such as Excel.
• Effective communication and stakeholder management skills.
• Ability to work collaboratively in cross-functional teams and manage competing priorities in a client-focused environment.
• Experience supporting or delivering lending system implementations (e.g., loan origination or servicing systems).
• Exposure to commercial lending processes or experience in relevant business roles (e.g., Relationship Manager, product owner, or similar).
• Familiarity with general ledger (GL) principles and regulatory requirements as they relate to lending.
• Knowledge of digital transformation, automation, and industry-specific lending platforms (e.g., FIS, Finastra).
• Experience with change management, end-user training, and adoption support.
• Familiarity with process modeling tools (e.g., BPMN, Visio) and requirements management tools (e.g., Jira, Confluence).
• Understanding of payment processing, AI, and risk management as they specifically relate to lending operations.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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