T&T Senior Consultant - Technology Strategy & Transformation (Insurance) - MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do

• Provide end-to-end support in the implementation of a new general insurance core system, applying industry insights and best practices in insurance operations.
• Lead and facilitate business requirements gathering across policy administration, underwriting, claims, billing, reinsurance, and reporting. Ensure functional specifications accurately address the operational needs of the insurance business.
• Partner with business users to validate system capabilities through workshops, walk-throughs, and testing sessions; provide feedback on solution design and identify operational impacts.
• Support the design and execution of operating models, processes, and controls aligned to insurance regulatory and compliance requirements.
• Oversee UAT planning and execution to ensure business scenarios are thoroughly tested and that system outcomes align with operational expectations.
• Act as a bridge between business stakeholders and technical teams to resolve issues and ensure clarity of requirements throughout the project lifecycle.
• Provide quality assurance on project deliverables, ensuring timely delivery and alignment with agreed business objectives.
• Develop trusted working relationships with client stakeholders, particularly across operations, underwriting, claims, and finance teams.
• Coach junior team members and promote knowledge transfer within the project team to build insurance operations capability.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements:

• A good honors Degree, preferably at postgraduate level, in Business, Insurance, Actuarial, Finance, Engineering, Mathematics or related disciplines.
• Senior consultant will require a minimum of 5 years of experience in Insurance industry or management consulting.
• Experience in advisory or implementation in the following areas for Insurance business will be a plus:
  • Insurance Core system
  • Insurance Operations: Underwriting, Endorsement, Claims, Reinsurance
  • Insurance Transformation: program and project management advisory
  • IT Strategy: IT strategy development, IT governance, IT operating model, enterprise architecture
• Understanding of current Insurance technology trends will be a plus (Gen AI or agentic AI, big data, RPA, IoT, blockchain, etc.)
• Strong analytical skills, excellent oral and written communication skills in English, be self-motivated, and be able to work in stressful situations with changing priorities
• Excellent problem solving skills, ability to think out-of-the-box, work under pressure and tight project timelines
• Drive, tenacity, client focused and results oriented
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• Willingness to work outside of office base and most of all…
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret only shortlisted candidates will be notified.

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