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Technology Analyst - Digital Customer - MY

Date:  26 Mar 2024
Service Line / Portfolios:  Customer & Marketing

Kuala Lumpur, MY

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.  


Work you will do  


This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. 

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.  


As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.  


You will:

  • Collecting and understanding client business and technical requirements  

  • Developing techno functional solutions within Salesforce  –with focus on Sales and Service. 

  • Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales cloud and Service Cloud platform  

  • Interacting with internal, client and partner stakeholders  

  • Participating in solution design, implementation and systems integration  

  • Contributing to overall deliverables  

  • Supporting project team on on-going project activities to ensure project is delivered on-time, on-budget 

  • Continuously engage and follow up end to end customers’ journey. 


Enough about us, let's talk about you 


If you are someone with:  


  • Bachelor’s Degree in the relevant disciplines  

  • Minimum 0-2 years of relevant technology consulting or industry experience  

  • Experience on end to end Salesforce project implementations  

  • Workshops to define requirements and use cases  

  • Experience of capturing business requirements  

  • Good understanding of CRM processes( e.g Sales Transformation and Service Excellence best practices, use cases, architecture principles) 

  • Able to carry conversations as a consultant with different level of stakeholders. 


Next Steps  


So what are you waiting for? Join the winning team now.  


Due to volume of applications, we regret only shortlisted candidates will be notified.  

Requisition ID:  100845

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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