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Graduate Analyst - Digital Customer - Philippines (July 2024 Intake)

Date:  20 Jun 2024
Service Line / Portfolios:  Customer & Marketing
Location: 

Manila, PH

Are you ready to unleash your potential?

 

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

 

Ready to unleash your potential with us? Join the winning team now!

 

Work you’ll do:

You will be part of our structured Deloitte SEA Analyst program, working alongside with some of the best and brightest people anywhere, on behalf of many of the world’s most influential companies. You will be at the center of it all, performing research, data analysis and modelling to tackle complex business problems. In addition, you will contribute directly to the development of proposals, presentations, and publications. This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities. In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area.

 

In the Digital Customer offering, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners. 

  • Collecting and understanding client business and technical requirements 
  • Developing techno functional solutions within Salesforce – with focus on Sales and Service
  • Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform 
  • Interacting with internal, client and partner stakeholders 
  • Participating in solution design, implementation, and systems integration 
  • Contributing to overall deliverables 
  • Supporting project team on on-going project activities to ensure project is delivered on-time, on-budget
  • Continuously engage and follow up end to end customers’ journey

 

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:

  • Demonstrate a strong commitment to personal learning and development.
  • Understand how our daily work contributes to the priorities of the team and business.
  • Understand the set expectations and demonstrate accountability in keeping personal performance on track.
  • Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
  • Demonstrate an appreciation for working with others.
  • Understand what is fundamental to Deloitte’s success as a business.
  • Demonstrate integrity and an awareness of strengths, differences, and personal impact.
  • Develop their understanding of Deloitte and offer a fresh perspective.

 

Requirements:

  • Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines 
  • Able to run workshops to define requirements and use cases 
  • Experience of capturing business requirements 
  • Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles)
  • Experience in front-end framework with good knowledge of SQL, HTML and CSS
  • Able to carry conversations as a consultant with different level of stakeholders

 

Due to volume of applications, we regret that only shortlisted candidates will be notified.

 

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID:  103156

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

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