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SAP Service Delivery Coordinator (PMO) - Senior Consultant - ET&P - Philippines

Date:  14-May-2022
Service Line / Portfolios:  Enterprise Technology & Performance

Manila, PH

Title: SAP Service Delivery Coordinator (PMO) - Senior Consultant – Enterprise Technology & Performance - Philippines


What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


 So what are you waiting for? Join the winning team now.


Work you will do:

This role sits within the Enterprise, Technology & Performance. Deloitte’s IT and technology professionals are leaders in guiding clients along the implementation lifecycle, from setting strategy and design to deployment and optimization. They help clients achieve impact and value from their investments in both enterprise-wide systems, and solutions for specific functions in the organization, from IT to finance and the supply chain. 

The Deloitte Digital managed services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth. Our business is growing and we’re on the look-out for an experienced Service Delivery Coordinator to join the team.

You will work as part of a team alongside Service Delivery Managers and software developers to deliver managed services to a number of our top tier clients. You will coordinate activities, resources and deliverables for managed services clients, and drive internal operations. In addition, you will be responsible for:

  • Resource coordination of a shared pool of engineers, testers and business analysts to ensure that services are provided to our clients to agreed standards of quality and service levels

  • Setting priorities of activities with the team

  • Preparation of reports including work-in-progress summaries and monthly/quarterly service reports

  • Reconciling time and expense data for reporting and invoicing

  • Establishing and running financial and budget tracking reports

  • Assisting with project management of software releases including updating commentary in tickets, estimation, design, development, testing and deployment

  • Administering and auditing users of Deloitte and client tools, i.e. Atlassian suite

  • Participation in regular internal and client meetings to discuss work-in-progress 

  • Ensuring that support governance framework is adhered to (including knowledge base documentation)

  • A focus on continuous improvement for processes both within the team and also in the client space.


Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Consultants across our Firm are expected to:

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.

  • Understand how our daily work contributes to the priorities of the team and the business.

  • Demonstrate strong commitment to personal learning and development.

  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.

  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Enough about us, let's talk about you


If you are someone with:

You are innovative, quick-thinking, and know how to take collaboration to the next level. You are process driven, have an eye for detail, strong communication skills and a passion for continual improvement. In addition, you will ideally have:

  • You are innovative, quick-thinking, and know how to take collaboration to the next level. You are process driven, have an eye for detail, strong communication skills and a passion for continual improvement. In addition, you will ideally have:

  • Bachelor’s degree in Computer Science or Information Technology or equivalent

  • Must have PMO experience especially in SAP Projects

    • 7 years of experience in Industry out of which:

    • 5 years of experience in SAP Consulting

    • 3 years of experience in PMO

  • Demonstrated effective communication with internal teams and client peers

  • An ability to work as part of a team and balance competing priorities across multiple projects/accounts

  • Experience with application support of enterprise digital solutions for large corporate or government clients

  • Expert knowledge in SAP in any of the modules

  • Good understanding on the integration and processes in any of SAP modules

  • Strong awareness of industry trends and understand how technology can be leveraged to deliver the solutions our client’s need

  • A strong level of resilience and good problem-solving techniques, when dealing with challenging client operational issues


What is in store for you?

  • Flexible work arrangements - work in a way that suits you best

  • Rewards platform - your hard work won't go unnoticed at Deloitte

  • Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.

  • Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression

  • Benefits effective upon hiring including paid time off and holidays, health, and life insurance!


Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.


© 2022 DCPDC Inc.


Requisition ID:  70681

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

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