Service Delivery Coordinator (PMO) Consultant - Sales and Service - PH PDC

Service Delivery Coordinator (PMO) Consultant – Sales and Service – PH PDC

Title: Capability Level based in Deloitte Consulting Philippines Delivery Center

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

The Deloitte Digital managed services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth. Our business is growing and we’re on the look-out for an experienced Service Delivery Coordinator to join the team.

You will work as part of a team alongside Service Delivery Managers and software developers to deliver managed services to a number of our top tier clients. You will coordinate activities, resources and deliverables for managed services clients, and drive internal operations. In addition, you will be responsible for:

• Resource coordination of a shared pool of engineers, testers and business analysts to ensure that services are provided to our clients to agreed standards of quality and service levels
• Setting priorities of activities with the team
• Preparation of reports including work-in-progress summaries and monthly/quarterly service reports
• Reconciling time and expense data for reporting and invoicing
• Establishing and running financial and budget tracking reports
• Assisting with project management of software releases including updating commentary in tickets, estimation, design, development, testing and deployment
• Administering and auditing users of Deloitte and client tools, i.e. Atlassian suite
• Participation in regular internal and client meetings to discuss work-in-progress
• Ensuring that support governance framework is adhered to (including knowledge base documentation)
• A focus on continuous improvement for processes both within the team and also in the client space.

Enough about us, let’s talk about you

• Bachelor’s degree in Software Engineering, Information Technology, or equivalent
• You are innovative, quick-thinking, and know how to take collaboration to the next level. You are process driven, have an eye for detail, strong communication skills and a passion for continual improvement
• Demonstrated effective communication with internal teams and client peers
• An ability to work as part of a team and balance competing priorities across multiple projects/accounts
• Experience with application support of enterprise digital solutions for large corporate or government clients
• An understanding of ITIL and how it is adapted in a professional service environment
• An understanding of the SDLC and providing support to development teams.
• Experience in environments with strong formal change control restraints
• Exposure to DevOps, Continuous Delivery and agility practices
• Good understanding of digital solutions (for example .NET/Sitecore/Java/AEM/Salesforce)
• Strong awareness of industry trends and understand how technology can be leveraged to deliver the solutions our client’s need
• A strong level of resilience and good problem-solving techniques, when dealing with challenging client operational issues

What is in store for you?

• Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule.
• Rewards platform – your hard work won't go unnoticed at Deloitte!
• Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
• Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
• Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

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