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Service Design Senior Consultant - Marketing & Commerce - PH Delivery Center

Date:  12-Sep-2022
Service Line / Portfolios:  Customer & Marketing

Manila, PH

Title: Service Design Senior Consultant based in Deloitte Consulting Philippines Delivery Center


What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


About the Offering:

This role sits within Customer and Marketing under Advertising Marketing & Commerce offering. Deloitte’s Digital Customer offering leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments—whether it’s a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.


Work you will do:

Producing innovative and inspiring client outcomes across the spectrum of UX projects, you must be innovative, quick to adapt, have strong understanding of the end-to-end UX design process, coupled with experience in delivering UX design and eagerness to continually learn new digital technologies.


You’ll work closely with our clients to understand their business requirements in the broader context of their digital strategy and advocate for the customer by developing intuitive interactions and easy-to-use interfaces. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, UX Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.


Taking a user-centric approach, you’ll be responsible for driving Deloitte Digital’s user experience approach on client projects as well as across Deloitte, collaborating with amazing experts across disciplines to innovate and solve some of the most exciting problems for our clients. You will:

  • Lead a single stream of research to help inform business decisions using participatory and iterative design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts.
  • Apply project management skills in scoping, design, planning and implementing service design on projects
  • Lead the analysis and synthesis of data to generate insights to apply to the improvement of the business
  • Support the development and execution of high quality artefacts supporting our insights and recommendations
  • Design and conduct measured experiments to gather feedback on existing or conceptual products, and services.
  • Collaborate with clients to understand the needs of the project, with a focus on providing the most impactful and meaningful solutions
  • Support the alignment of clients around digital adoption, agile, & lean design and innovation delivery
  • Coach more junior members of the Deloitte teams with a focus on crafting a successful and client centric environment that facilitates opportunities to develop for all levels of staff
  • Provide support for on-sell opportunities through existing client engagements.



Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Consultants across our Firm are expected to:

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients, and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected, and recognized for their contribution.


Enough about us, let’s talk about you

  • Bachelor's degree in Software Engineering, Information Technology or equivalent.
  • Relevant tertiary qualification e.g. Service Design, UX, industrial design, product design, visual design, interaction design, architecture or other relevant design discipline
  • At least 3 years of human-centered design, or similar, professional practice; consulting experience is a plus
  • A passion for creating human-centered experiences that delight end users and that solve business problems
  • Strong awareness of methods, processes and approaches that you’ve built up over time and experience
  • Effective communication and presentation skills (verbal, written and visual) with the ability to lead or contribute to workshops and client showcases
  • Natural intellectual curiosity and problem solving drive
  • The ability to work within multi-disciplinary teams, as well as manage smaller projects end-to-end
  • Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift
  • The ability to engage with stakeholders and help them to influence decisions
  • A desire to contribute to the broader success of the Experience Design team by playing a mentoring and coaching role to other team members
  • The ability to get your hands on with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Axure, Sketch or other design tools is a bonus


To be successful in this role, you should have the following key experience and capabilities:

  • Interpersonal Excellence
  • Business Development
  • Consulting Process
  • People & Self Development
  • Engagement Manager


What is in store for you?

  • Flexible work arrangements - work in a way that suits you best, onsite work is optional.
  • Rewards platform: reimbursements for professional development, paid professional memberships, receives performance incentives - your hard work won't go unnoticed at Deloitte!
  • Benefits effective on day 1 including paid time offs and holidays, health, and life insurance! Career breaks for up to 12 months - for study, travel, volunteering, or personal interests.
  • Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
  • Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.


Next Steps

Sound like the sort of role for you? Apply now. 


Due to volume of applications, we regret only shortlisted candidates will be notified.

Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address


© 2022 DCPDC Inc.



Requisition ID:  91921

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

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