Strategic & Service Designer - Senior Consultant - CS&D - PH PDC

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte helps organizations create great experiences, find their customers and audiences, and drive through to acquisition, retention, and loyalty. Become part of a team that brilliantly devices and implements solutions. Together with strategists, creative people and platform engineers, we create digital marketing and e-commerce capacity for our customers, enabling them to deliver the best customer experience.

• Conduct research and discovery activities to uncover user needs, market trends, and business opportunities, using methods such as interviews, surveys, and facilitated workshops that drive collaboration and align stakeholders on project goals.
• Translate insights into actionable deliverables, such as Customer Journeys, Service Blueprints, Value Proposition Canvases, and Concept Designs.
• Create prototypes (low to high fidelity) to test and validate service concepts, ensuring alignment with both user and business requirements.
• Develop end-to-end service designs that integrate digital, physical, and operational touchpoints to deliver seamless customer experiences.
• Partner with cross-functional teams, including business analysts, developers, and designers, to ensure service solutions are feasible, viable, and desirable.
• Present findings, recommendations, and designs to clients and stakeholders in a clear and impactful manner.
• Stay updated on industry trends, tools, and best practices to bring innovative and effective service design solutions to projects.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Enough about us, let’s talk about you

• Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, Advertising & Public Relations, Applied Communication, Business Administration (BBA or MBA), Marketing and other related fields.
• 1–4 years of experience in service design, customer experience, or related fields, with a strong focus on human-centered design.
• Practical experience conducting and applying research methodologies such as interviews, surveys, workshops, and ethnographic studies.
• Proven ability to develop and deliver key design artifacts, including Customer Journeys, Service Blueprints, Value Proposition Canvases, and Prototypes.
• Proficiency with design and collaboration tools such as Figma, Miro, FigJam, or equivalent platforms.
• Strong presentation and storytelling skills, with the ability to communicate complex ideas effectively to diverse audiences.
• Ability to manage multiple priorities and stakeholders while maintaining high-quality outputs.

To be successful in this role, you should have the following key experience and capabilities:

• Experience working in cross-functional teams within consulting, agency, or financial services environments.
• Familiarity with design thinking, agile methodologies, and systems thinking.
• Knowledge of emerging digital tools for design and research, such as Dovetail and Maze.
• Experience with service design in complex systems, including financial services, government, or healthcare.
• Advanced degree or certification in a related field.

What is in store for you?

• Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on shifting schedule.
• Rewards platform – your hard work won't go unnoticed at Deloitte!
• Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
• Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
• Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

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