Analyst - Application Management Services - SG

Analyst - Application Management System – SG

Who We Are 

Deloitte Consulting Southeast Asia (SEA) is the largest consulting practice in Southeast Asia, with more than 2500 professionals across 8 geographies - Brunei, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam. 

Our seamless regional set up provides our consultants with geographic mobility and exposure to diverse industries, people, and projects. We help our clients tackle some of the most complex problems in the world, providing end-to-end strategy, implementation, and operational solutions to first tier national players, MNCs, and Fortune 500 companies. 

If you love challenges and value making an impact, we welcome you to apply!

What We Offer

We offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Regardless of your aspirations, Deloitte offers you a highly inclusive and collaborative workplace with unrivalled opportunities to realise your full potential. 

At Deloitte Consulting SEA, we are committed in providing you with the opportunity to:

Excel - Hone technical as well as leadership skills and make an impact by solving complex client problems

Grow - Grow your career by laying out multiple learning pathways and a clear progression path

Network - Meet and work with a diverse and iconic network of international colleagues and clients

Belong - Be a part of an inclusive community that respects diverse backgrounds, voices and interests

Harmonise - Experience an understanding working environment that prioritizes personal well-being

Work you will do

We strive to provide excellent support delivery services to our Clients in the SEA region. Our aim is to help our clients overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure that enables businesses to fine tune application management services (AMS) to their IT and business objectives. We want vibrant, creative, flexible and driven team members to help us build and grow our KL Center together. Let’s work hand in hand to be recognized as a Trustworthy Partner in AMS services in the South East Asia region!

Key Responsibilities:

• Being the central point of contact between Business/Client IT Team, external vendors and AMS team
• Managing internal and external stakeholder communications
• Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
• Providing progress and status reports at regular intervals to the client
• Responsible for informing the client, as early as possible, of any impending slippage in the delivery dates and any matters likely to impede the service level of the contract
• Responsible for escalation Management on aging tickets or any issues arises
• Reviewing the solutions proposed by the team personnel before these are presented to the client
• Proposing process improvement by surfacing functions and/or processes and propose how these functions can be fine-tuned and/or redesigned to serve the client’s needs better
• Executing Steering Committee Discussion

Enough about us, let's talk about you

If you are someone with:

• Fresh graduate with Bachelor's Degree in any discipline
• Good spoken English and an added advantage if other languages are known
• Good analytical thinking and ability to engage stakeholders 
• Pro-active and willing to own task assigned
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• The willingness to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.