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IT Support Operations Assistant Manager

Date:  06-Sep-2021
Service Line / Portfolios:  Information Technology
Location: 

Singapore, SG

Title: IT Support Operations Assistant Manager

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

 

  • Reports to SG Senior IT Manager.
  • Ensures the meeting of SLA and OLA for different task priority levels.
  • Provides onsite IT support for high profile users and events including meeting video conferencing support. 
  • Manages level 2 service desk engineers in a way to optimize their potential and productivity.
  • Ability to lead the following:
    • End-user support: Provides stakeholders and other client representatives with information technology support services, including on-site user support.
    • Software installation and/or maintenance: Establishes systems methodology, procedures and protocols for applications support environment.
    • Hardware installation, maintenance and troubleshooting through the lifecycle of the hardware.
  • Partake in the rollout of new technologies, hardware and software, driving the education and adoption for end-users. 
  • Manage vendor providing maintenance and support services through the terms in such said agreement. There should be continuity in ensuring the renewals and uptime of IT supported hardware/software are not impacted. 
  • Be an ambassador for the Security compliance in the country, including policies and procedures implementation for ISO 27001 and the Member Firm Standards, and ensure their documentations are being maintained.
  • Information management (databases, information warehouses, Client confidentiality data, and legal aspect of Information Technology in Singapore).
  • Supports budget planning and forecasting. This include providing people and resources planning to ensure optimum team resources while achieving operational excellence target.
  • Willing to work extra miles in delivering services and outside office hours when required.



Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Associates / Senior Consultants / Assistant Manager across our Firm are expected to:

 

  • Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
  • Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  • Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
  • Build relationships and communicates effectively in order to positively influence peers and stakeholders.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Requirements
 

  • Minimum Bachelor's degree and at least five years of leading service desk team. 
  • Versatile in working with video conferencing systems, enhancing virtual and in-person experience. 
  • Familiar with ticketing systems.
  • Comfortable working in both Microsoft and Apple environment. 
  • Familiar with Information Security aspect of technology.
  • Good communication and interpersonal skill to liaise with local peers, the regional counterparts and business stakeholders in the country and regional, through good command of English, both verbal and written.
  • Ever-ready to learn, and transfer knowledge through documentation and best practices.
  • Familiar with ISO 270001, and ISMS compliance practices.

  • Experience in ITIL as best practice preferred.



Due to volume of applications, we regret only shortlisted candidates will be notified.

 

Requisition ID:  48602

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

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