Manager- Operations, Industry & Domain Solutions (Healthcare Solutions - EPIC certified) - SG

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do 

In the Healthcare Solutions offering, we aim to bring clients’ strategies to life by delivering cost-effective, efficient operations that drive profitable growth in the rapidly changing world of technology. We focus on implementing cutting-edge cognitive and digital solution to reduce costs, maximize efficiency, transform payments and revenue processes, and leverage emerging business models. 

In our Healthcare Solutions offering, you will play a pivotal role in advisory-led digital transformation projects aimed at optimizing healthcare, driving innovation and operational excellence. You will also assist in determining the requirements of clients’ projects and programs by defining, analyzing, and managing requirements to help fulfill their needs. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings. Finally, you will work independently and collaboratively in a team.

You will support our clients in their transformation journey by:

• Manage detailed project plans, schedules, resource plans, change management and implementation plans, including budgets and expenditures;

• Manage all phases of development, including requirement analysis, system design, specification, development, testing and implementation;

• Manage assigned sub-projects to deliver the main programme of work;

• Create project process, documentation and workflows;

• Design and develop Epic quick guide intended for project team’s reference;

• Ensure quality of all project deliverables, on time and on budget;

• Identify the processes required in place to ease the execution of project and reporting to senior management;

• Develop tracking mechanism for reporting project indicators such as KPIs, risk, schedule variance and cost variance;

• Develop project dashboard for reporting to senior management;

• Prepare reporting of project’s achievements and progress through timely and accurate regular status updates on tasks and milestones in the project plan;

• Identify, escalate and support management of all program issues and risks; and

• Perform secretariat role and deliver meeting minutes.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

• Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.

• Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.

• Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.

• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.

• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

Enough about us, let's talk about you

You are someone with:

• Tertiary qualification in a business or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.
• Ten (10) years of experience with Five (5) years Project Management (PM)/ Project Management Office (PMO) experience
• Experience in managing and delivering large scale information systems in complex information exchange environments in the healthcare industry.
• Demonstrate highly developed program level leadership and planning capability to support the implementation of and transition to a National Electronic Health Record (NEHR);
• Demonstrate highly developed program management skills, including ability to apply analytical and problem solving skills, to effectively manage project status in a large and complex organization;
• Highly developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on program management activities and identify issues affecting the performance outcomes of the program.
• Proven ability to meet the challenges associated with ensuring a project activity is completed on time, on budget and to meet specification and quality requirements regardless of the hurdles encountered.
• Perseverance, leadership and coaching skills and the ability to lead and manage professional staff, vendors and teams;
• Substantial experience with project management methodology and knowledge of the system development life cycle (SDLC);
• Ability to manage multiple projects activities at the one time and excellent prioritisation skills;
• Ability to think strategically, solve problems and negotiate effectively;
• Active listening skills and professional written and verbal communication skills; and
• Experience in Epic implementation.
• Must be Epic certified
• Willingness to work outside of office base and most of all…
• Ability to be mindfully present and appreciate the humour of each moment.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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