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Senior Manager - Core Business Operations - Banking Operations - SG

Date:  06-Nov-2021
Service Line / Portfolios:  Core Business Operations

Singapore, Singapore, SG

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals. 


Work you will do


Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments of the banking and capital markets industries. We serve our clients locally, while drawing upon the firm’s considerable global resources and industry expertise.


You’ll work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" strategy development to drive business value. You will drive the latest and best-in-class/leading business propositions in the banking sector across SEA, such as digital transformation in a greenfield / brownfield bank, launch of a new Digital / Neo bank, end-to-end service design as a ‘Product owner / Business Analyst / Service Designer’ along with Ops / Tech Readiness for launch, open banking solutions, sustainable finance, market infrastructure, front office / sales and service / omni-channel customer experience, op model transformations, platform implementations etc. You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team.


You’ll support our clients in their transformation journey by:
•    Identifying business requirements/overall strategy and vision, and any opportunities for efficiencies in existing process / service design. 
·    Understanding how to use technology, human-centered design thinking and innovative approaches to solve our client’s business needs.  
•    Participating in team problem solving efforts and offer ideas to solve client issues.
•    Conducting relevant research, data analysis, and create reports.
•    Maintaining responsibility for completion and accuracy of work products.
•    Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
•    Assisting in proposal development, as requested.
•    Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with clients.


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:


•    Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
•    Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
•    Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
•    Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
•    Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.


Enough about us, let's talk about you


If you are someone with:

•    Tertiary qualification in a business, finance or technology discipline.
•    Currently enrolled in a MBA program or have obtained the qualification with a well ranked institution. 
•    Minimum 9-12 years of working experience in the Consulting Industry and/or Financial Services Industry – Bank (Retail / Wholesale / Wealth management). 
•    Types of role led: 

  1. Digital transformation of an incumbent bank 
  2. Design and execution of new digital banking propositions across Retail, SME and Wealth 
  3. Front office transformation in banking i.e. sales and service transformation including customer journeys, service blueprints and process redesign 
  4. Target Operating Model led transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)

•    Experience with Agile / Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.  
•    Human-centered design thinking, logical structuring, and analytical problem-solving skills 
•    Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation (e.g. CRM, core banking, payments, contact center).
•    Proficient in excel and PowerPoint usage to present recommendations to client.
•    Exceptional interpersonal, team-building, and communication skills showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs. 
•    Ability to build consensus and foster change in ambiguous settings.
•    Commitment to professional excellence, as well as personal and professional growth.
•    An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.


Next Steps 
So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID:  58932

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

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