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Senior Manager / Director (Commerce Lead) - Marketing & Commerce - SG

Date:  3 Nov 2023
Service Line / Portfolios:  Customer & Marketing

Singapore, Singapore, SG

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals. 

Work you will do 


This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.


Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.


As part of Marketing and Commerce (M&C), you will work with team to help our clients with their Creative Design and Innovation, Advertising and Branding, Digital Marketing, Digital Commerce and Customer Experience Platform.


You will:

  • Lead complex engagements, working with cross-functional stakeholders in commerce, marketing, IT and business to implement commerce transformation programmes. 
  • You will be a trusted advisor to our clients and will work closely with them in shaping major commerce transformation programmes and identify business opportunities ahead of the curve. 
  • You will drive the development of proposals, presentations and publications in response to market demands
  • You will oversee and provide directions to the project teams in undertaking IT assessments, critically examine alignment of technology elements against key business priorities, develop recommendations and advise on appropriate strategies, governance, architecture, and innovations to optimize the configuration of clients’ operations.
  • Responsible for coordinating the delivery of professional services to clients. This includes overall planning, organizing, designing, integrating, and delivery of all services prioritized in alignment with the client's expectations and business needs.
  • You will work closely with senior-level stakeholders to provide status updates and progress reports on project deliverables. You will lead the delivery of workshops with the client, as well as provide subject matter expertise in addressing issues that may be raised during key presentations.
  • You will take responsibility for managing the project teams and will be accountable for all work products developed by the project teams. In leading teams to deliver impact to clients through the project, you will leverage expertise in digital commerce to enable client’s strategic agenda and employ business-oriented mindset and use data-driven solutions to drive transformation agenda and achieve results
  • Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets
  • Develop cross-sector go-to-market strategy in close alignment with Commerce Service Offering.
  • Solve challenging business problems creatively, efficiently, and independently, especially when faced with time and operational constraints or ambiguity.


Your role as a leader 


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers /Directors across our Firm are expected to:

  • Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
  • Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
  • Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
  • Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

Enough about us, let's talk about you


If you are someone with: 

  • Minimum of 15 years of working experience with at least 8-10 years in digital commerce, route-to-market transformation, commerce operationalization and growth
  • Practical experience implementing large scale B2B and B2C Commerce projects on Adobe or Salesforce Commerce/Magento
  • Solid understanding of E-Commerce strategy including value chain and customer journey, user experience, technology and digital marketing concepts at senior level 
  • Clear ability to drive projects to successful, on-time completion and influence stakeholders and team members
  • An accomplished people manager with more than five years talent management experience
  • Strong written and verbal communication skills and ability to effectively synthesize business requirements into technical outcomes for varied audiences
  • Capable problem-solver that uses rigorous logic and methods to solve difficult problems with effective solutions
  • Ability to maintain strong sales management focus during sales cycles that are typically six to nine months in duration
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives
  • Experience in dynamic situations and able to shift gears comfortably and effectively
  • Global thinker that can discuss multiple aspects and impacts of issues and project them into the future
  • Experience in SEA/APAC


Next Steps 

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


Requisition ID:  99683

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

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