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Senior Manager/ Director - Advertising, Marketing & Commerce (CX Tech Delivery Lead) - SEA

Date:  02-Dec-2022
Service Line / Portfolios:  Customer & Marketing

Singapore, Singapore, SG Kuala Lumpur, MY Bangkok, TH

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

This role sits within Deloitte Digital Southeast Asia. We create new growth by elevating the human experience—with connected ideas, technology, and talent, in a way that only Deloitte can. And we do this to shape a better future for every single one of us.

As part of Advertisement Marketing and Commerce (AMC), you will lead CX Technology delivery, building digital platforms and products for clients across industries to drive digital transformation and innovation.


You will be:

  • Lead our CX Technology capability, helping client shape solutions, grow and lead the CX technology team, and deliver large scale digital transformation and innovation programs
  • Be at the forefront of applying digital technologies to drive sustainable and profitable growth through breakthrough customer experiences, leveraging the ecosystem of technologies 
  • Generate new business and forge alliances, growing a profitable P&L, that drives market impact
  • Comfortable in straddling both strategy, technology, and customer experience
  • Responsible for coordinating the delivery of professional services to clients. This includes overall planning, organizing, designing, integrating, and delivery of all services prioritized in alignment with the client's expectations and business needs.


Your role as a leader 


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers /Directors across our Firm are expected to:


  • Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
  • Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
  • Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
  • Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.


Enough about us, let's talk about you


If you are someone with:

  • Minimum of 15 years of experience with proven success in delivering large scale digital technology programs, selling and shaping digital transformation initiatives 
  • Experience in SEA/APAC market
  • Including but not limited to: Salesforce Digital 360, SAP CX, Adobe Experience Cloud, etc.
  • Expertise in digital verticals including but not limited to: martech, eCommerce, digital banking, mobile app etc.
  • Guru at managing the software development lifecycle at scale
  • Run large scale agile programs, with experience in retooling organizations with agile capabilities and implementing full DevOps capabilities
  • Deep client expertise, C-Level presence, with success in growing pipeline
  • Success in building professional service practice and leading teams
  • Clear ability to drive projects to successful, on-time completion and influence stakeholders and team members
  • Strong written and verbal communication skills and ability to effectively synthesize business requirements into technical outcomes for varied audiences
  • Experience in dynamic situations and able to shift gears comfortably and effectively
  • Capable problem-solver that uses rigorous logic and methods to solve difficult problems with effective solutions
  • Global thinker that can discuss multiple aspects and impacts of issues and project them into the future


Next Steps 

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID:  52441

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

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