Senior/Systems Support Engineer, Information Technology

Title: Senior/Systems Support Engineer, Information Technology

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

As a Senior Systems Support Engineer, the identified candidate needs to be able to solve IT-related issues quickly and effectively as they arise.  He / She can methodically identify the cause of the issue, evaluate it, and develop a solution in collaboration with the team.  With good interpersonal skill and displays high service level standards. 
  
Responsibilities: 

• Resolve IT-related incidents/requests (including software and hardware). 
• Provide technical guidance to internal users of the use of computers, networks, and audio video conferencing to meet business needs. 
• Perform logging of IT tickets, tracking and escalating unresolve IT-related issues. 
• Actively participate in the implementation of technology refresh and daily operational tasks such as performing technology updates for Windows 10, macOS, Microsoft 365, iOS, Android, etc. 
• Document incident root causes and solutions in ITSM ServiceNow to facilitate knowledge article creation and make regular updates to the IT assets inventory. 
• Contribute and lead continuous improvement initiatives to enhance IT service efficiency and performance

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Associates / Senior Consultants / Assistant Managers across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Diploma/Degree in Computer Science or IT-related discipline. 
• 1-3 years of IT-related working experience in supporting Windows 10 & 11 OS, Macintosh OS, IOS, Android, Microsoft 365 services, and other common 
laptop/mobile device applications. 
• Has hands-on knowledge in supporting MFD printer, video conference technologies e.g., MS Teams, Zoom and Polycom.  
• Understanding about the ITIL process and ITSM tools e.g., ServiceNow 
• Understanding of information security and personal data protection. E.g., PDPA 
• Good written and oral English communication skills is essential. 
• Able to work independently and proactively in a multi-disciplined team environment. 
• Leadership skills required for Senior position. 

Additional Desirable Qualifications: 

• Certified in ITIL or MCSA or CCNA

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.