T&T Director - Customer Strategy & Design (FSI Tech) - SG/MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do:

This role is with Deloitte Digital Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. Across all clients and sectors, we believe great customer experiences create greater impact.  That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design. We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

We are seeking an experienced Director to lead and grow our practice, focused on Financial Services Industry (FSI) clients, majoring in Tech. The role involves:

Practice Leadership & Growth

• Build, lead, and scale a high-performing consulting team focused on FSI digital transformation (tech)
• Define and drive the practice vision across digital platform innovation and transformation delivery
• Develop repeatable offerings, frameworks, and accelerators tailored to banking, insurance, and wealth management

Sales & Go-To-Market

• Own and drive revenue targets for the FSI consulting practice\
• Lead strategic client engagements, including C-level relationship across banks, insurers, and fintechs
• Shape GTM strategy, including industry positioning, thought leadership, and key account planning
• Partner with alliances and technology partners to co-create market opportunities

Presales & Solutioning

• Lead complex deal pursuits, including proposal strategy, solution design, and commercial structuring
• Translate client business challenges into scalable digital, data, and CX-led transformation solutions
• Bring strong domain perspective on FSI technology architecture, platforms, and regulatory considerations

Delivery Leadership

• Oversee delivery of large-scale transformation programs, including roadmap definition, PMO governance, and value realization
• Ensure quality, profitability, and client satisfaction across engagements

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers / Directors across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements: 

• >15 years of experience in tech consulting, with significant exposure to FSI (banking, insurance, or wealth management)
• Proven track record in selling and delivering digital transformation programs
• Strong expertise in:
  • Digital product innovation (e.g. mobile, web, ecosystems)
  • Transformation roadmaps and PMO governance
  • Deep understanding of FSI technology landscape, including:
    • Digital channels and platforms
    • Marketing technology 
    • Data, AI, and personalization
• Experience leading multi-disciplinary teams (strategy, design, technology, data)
• Strong commercial acumen with demonstrated ability to own revenue and margins
• Excellent stakeholder management skills, with exposure to C-suite clients
• Ability to translate business problems into scalable technology solutions
• Entrepreneurial mindset with a passion for building new capabilities

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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