Travel Procurement Manager, South East Asia

Title: Travel Procurement Manager, South East Asia

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

The team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

This position resides in Singapore and reports directly to the Senior Manager for Asia Pacific CoRe Travel Procurement with close collaboration with the SEA COO.
 

Work you’ll do

The key job responsibilities include the following:

• Responsible for Deloitte Southeast Asia Travel Operations and Procurement
• Ability to collaborate across the Deloitte Southeast Asia Member firms, (which includes various geographies including Singapore, Indonesia, Philippines, Malaysia, Thailand, and Vietnam) and Global Travel Team members
• Coordination and implementation of global air, hotel, ground and other travel discount programs
• Support for negotiation of our major travel contracts and related procurement activities including the management of the global airline relationships, especially the airlines with their HQ based in SEA e.g. SIA, MH etc. 
• Responsible for the sourcing, contracting and managing of local airline contracts, local hotels and project lodgings.
• Coordinate with the relevant travel suppliers to support stakeholders in the implementation of special travel project initiatives
• Strong problem solving and presentation skills
• Manage categories proactively based on internal/external trends and data and be able to communicate effectively to enable informed decisions by leadership and create understanding of the value we bring
• Administration of on-line booking tools
• Manage direct reports as required
• Manage travel data from multiple sources ensuring high accuracy and timely delivery to identify trends, gaps and opportunities
• Monitor supplier performance based on metrics and update on internal/external trends
• Ability to respond to inquiries from leadership and stakeholders with accuracy and timeliness
• Communicate security, airline, hotel and ground transportation requirements clearly and in a timely fashion to key stakeholders and travelers
• Establish and monitor programs for support of safety and security for our employees while traveling for business
• Assess new opportunities for continuous improvement through new travel technologies and process enhancements
• Assist global category leadership in managing supplier and stakeholder relationships to improve internal client satisfaction
• Management of the Travel Management Company (TMC) operations and coordination with the Key dedicated contacts and operations team members in the TMC
• Managing the Concur Online Booking Tool including support of issue resolution, raising support tickets and coordinating with Deloitte’s technology group and the SAP Concur support team

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Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Qualifications

Skills Set

• Strong analytical skills and proficiency in MS office (Excel, PowerPoint)
• Industry knowledge on travel categories, procurement and strong negotiation skills
• Customer services management, issue / escalation management and resolution
• Demonstrates a sense of urgency
• Works with cross-functional teams and leaders across many levels of management
• Successfully works in a fast-pasted environment and multi-task projects and tasks
• The ability to work with a high level of detail with accuracy, precision, and organization

Other Qualifications

• Experience in or with travel procurement in large corporates with a strong client service orientation, preferably in the Asia Pacific region
• Demonstrated abilities in:

1. Working independently in an unstructured environment; developing structure and clarity around the ambiguous by taking a concept and developing ideas/about solutions to achieve progress
2. Being self-directed in identifying what has to get done and in doing it with minimal direction
3. Using good judgment about when to ask for direction and when to act independently
4. Navigating through complex collaborative initiatives
5. Understanding, documenting, and improving business processes
6. Organization, task planning and setting/meeting deadlines
7. Working under tight time constraints, juggling multiple priorities
8. Interacting with internal clients and stakeholders at both junior and senior levels of the organization

Our culture

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits.  Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a  comprehensive variety of programs and resources to support your health and well-being.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.