T&T Manager - D365 Customer Sales & Services - ID

Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

Key Responsibilities

• • Lead requirements‑gathering workshops with client business stakeholders and translate requirements into scalable Dynamics 365 Sales and Customer Service solutions.
  • Conduct fit‑gap analysis and design functional solutions leveraging out‑of‑the‑box capabilities with minimal customization.
  • Own functional design documentation, user stories, and solution blueprints aligned to Microsoft best practices.
  • Lead functional configuration across Dynamics 365 Sales and Customer Service modules, including entities, forms, views, dashboards, workflows, and business rules.

Your role as a leader:
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Manager across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements: