DRSC GlobalCore Finance Specialist - Korean Speaker

Title: DRSC GlobalCore Finance Specialist - Korean Speaker 

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Use the right tools & knowledge,provide quality service and stay current on support changes
• Treat customers with courtesyandrespect by following our Quality Guidelines
• Follow established process, procedures and memberfirm polices while maintaining compliance
• Staycurrent on new deployments and system updates.
• Report potential call drivers to leadership
• Meet provided KPIs
• Contribute to knowledge database and process improvements
• Support firm emergency processes
• Maximize availability to support in bound contacts
• Appropriate handling of contact by following the knowledge to transfer/escalate to the correct groups
• Follow guidelines for handling Personally Identifiable Information(PII),confidential and sensitive information
• Take initiative and own your career
• Staycurrent on the tools used to support our customers

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Specialists across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• Minimum of 1 to 4years of CallCenter experience
• Bachelor’s degree
• Excellent commandof English and Korean - TOPIK4 and above
• Experience in handling Korean customers is an added advantage
• Excellent interpersonal and communication skills, business acumen, the ability to adapt tochange and experience in contact center tools
• Ability to perform under pressure
• Willingness to work in rotational shifts including night shifts and working on weekends

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.