SEA - Executive/ Senior Executive, Strategic Client Program

Title: SEA - Executive/ Senior Executive, Strategic Client Program

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

The SEA Client Program team offers expertise around client and market activities to support profitable revenue growth for the practice. The team’s goal is to assist partners in targeting, winning and retaining strategic clients through client insights and reporting, client service assessment and active account support.  

Responsibilities:

The Client Program Executive/ Senior Executive is responsible for managing the client satisfaction survey program and other client activities that support the strategic business plan. Reporting into the Client Program Manager, the individual will work closely with industry marketing team and Client Service Teams in a fast-paced environment. This includes:

• Manage the client satisfaction survey program including feedback analysis and follow-up to deliver quality client experience
• Support client data requests including opportunities and sales pipeline to generate insights for internal clients and management reporting
• Support strategic account activities and manage the follow-up to maximise return on investment
• Conduct research and/or develop client presentation and materials on an adhoc basis
• Other client-related projects

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Executive/ Senior Executive across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• A recognized University degree in marketing, business or a related discipline
• Minimum 2 years of work experience, preferably within a professional services environment
• Relevant experience in professional services business development is preferred
• Confidence to communicate effectively (both written and verbal) with senior management
• Ability to manage multiple projects simultaneously and work effectively as part of a team
• Good knowledge of research tools for analysis and a general understanding of database technology  
• Proficient in Microsoft office tools, data visualization and analytical skills

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.