T&L: Quality & Risk Management - Director

Title: T&L: Quality and Risk Management – Director

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At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

We are looking for an experienced Tax & Legal (T&L) Quality & Risk Director to support the SEA T&L Risk Leader in managing the execution of the quality and risk programme and priorities across Southeast Asia by the SEA T&L Quality & Risk Team. This role will help translate quality and risk strategy into high-impact initiatives, strengthen standards and workflows across technology and operations engagements, and provide practical, decision-ready guidance to leaders and client-facing teams. The successful candidate will combine strong professional services experience, sound business judgement, a structured approach to delivery, and the confidence to work with stakeholders across countries, functions and seniority levels.

Key responsibilities include:

• Assist the SEA T&L Risk Leader in executing quality and risk key priorities and strategy, and deliver high-impact initiatives and special projects from concept to rollout.
• Redesign processes by diagnosing pain points, testing improvements, and supporting adoption through effective change management.
• Improve the standards, tools and workflows used by leaders and teams to manage quality and risk across technology and operations engagements, including risk assessment on technology that is internally or externally developed or acquired.
• Monitor and track progress against the annual quality and risk programme and provide concise, decision-ready updates to relevant stakeholders.
• Clear certain client and engagement acceptance-related approvals, including conflict checks and background check approvals for potential clients and engagements across Southeast Asia.
• Work with the Legal Team and client-facing teams to review and clear approvals for certain deviations from terms and conditions in service contracts, NDAs, RFPs, procurement documents and other related materials.
• Provide consultation on escalated client and engagement risk issues, including incident and brand event handling.
• Assist with internal and external professional standard and regulatory inspections across Southeast Asia.
• Supervise, coach and coordinate work with offshore or remote T&L QRM team members across Southeast Asia by setting clear priorities, reviewing output and ensuring on-time delivery.
• Perform other tasks as required to support the T&L quality and risk programme
  
  Your role as a leader
  
  At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level.
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements

• At least 10–12 years of professional services experience, including at least 5 years in a managerial position.
• A strong quality mindset and a structured, process-driven approach to getting work done, balanced with critical thinking and professional scepticism to assess each matter on its specific facts and risks.
• Strong analytical skills, including the ability to analyse data, trends and root causes, with strong attention to detail and sound business judgement.
• Clear, confident communication skills and the ability to influence stakeholders at multiple levels.
• Comfort working in ambiguity, with the ability to prioritise, move work forward and bring others along.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.