T&T Senior Manager - Customer Strategy & Design (Project Delivery Lead) - MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact.  That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design. We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

We are seeking an experienced Senior Manager to lead large-scale transformation programmes spanning multiple workstreams, vendors, and markets. You will act as the central leader responsible for programme governance, delivery execution, stakeholder alignment, and risk management.

Programme & Delivery Leadership

• Lead large-scale digital transformation programmes for Financial Services clients
• Oversee delivery of multi-workstream programmes, ensuring alignment across business, technology, and vendor teams
• Manage programmes involving:
• Mobile banking and digital banking platforms
• Martech and customer engagement ecosystems
• Customer experience and digital channel transformations
• Ensure delivery outcomes meet timeline, budget, scope, and quality objectives

PMO Governance & Structure

• Establish and lead enterprise-grade PMO frameworks
• Define and implement programme governance models, reporting cadences, and escalation protocols
• Manage programme-level:
• Planning and roadmap alignment
• Risk and issue management
• Dependency tracking
• Financial and resource oversight
• Vendor and partner coordination
• Ensure strong governance across multi-vendor, multi-country programmes

Client & Stakeholder Leadership

• Serve as the primary programme lead working with senior client stakeholders including CIO, CDO, CTO, and Digital leadership
• Facilitate executive-level steering committees and programme reviews
• Build trusted relationships with client stakeholders across business and technology teams
• Provide clear, structured reporting and recommendations to senior leadership

Consulting & Practice Leadership

• Drive delivery excellence standards across programme teams
• Coach and mentor programme managers and PMO resources
• Contribute to building reusable PMO frameworks, templates, and delivery methodologies
• Support pre-sales activities

Regional Programme Execution

• Lead programmes spanning multiple Southeast Asian markets
• Coordinate across geographically distributed teams
• Navigate regional regulatory, operational, and organizational complexities
• Ensure consistency of delivery standards across markets

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to:

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.

Requirements:

• 10–15+ years of experience in programme management, PMO leadership, or transformation delivery
• Extensive experience delivering large-scale digital programmes in Financial Services
• Proven track record leading multi-year transformation programmes
• Experience working in consulting environments delivering to enterprise clients
• Demonstrated ability to manage multi-vendor, multi-workstream delivery models
• Strong stakeholder management experience at senior executive level
• Experience delivering programmes across multiple Southeast Asian markets
• Due to volume of applications, we regret only shortlisted candidates will be notified.

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